Terms & Refund Policy

Nature of Services

Connect Store offers digital products, subscriptions, and online services under AIUB Connect. These are intangible services that are delivered instantly and are non-returnable once activated.

• Digital tools and utilities for students
• Premium subscription access to exclusive features
• Account credentials and login access

Orders & Payments

• All orders must be prepaid unless stated otherwise
• Orders are confirmed only after successful payment
• Once a digital service is delivered or access is granted, it is considered fulfilled
• Payment methods: Bkash, Other Mobile Banking, and bank transfer
• Refunds (if applicable) are processed to the original payment method

Delivery of Digital Services

Digital services are delivered through:

• Instant account access with login credentials
• Subscription activation and feature unlock
• Credentials or shared access
• Premium features enabled in your account

Delivery Time: Most services are processed within 5-30 minutes after successful payment. Delivery time will be communicated at checkout.

Refund Policy

Due to the nature of digital products, all sales are generally final. We maintain a strict no-refund policy for digital services once delivered or activated.

Refunds ARE Applicable If:

Refunds ARE NOT Applicable If:

Subscription Policy

• Subscriptions are valid for a fixed duration (7 days, 30 days, 90 days, etc.)
• No refunds for partially used subscriptions
• Expired subscriptions will not auto-renew unless specified
• Expiry notifications sent 48 hours before expiration

Account & Access Responsibility

• Keep your login credentials secure at all times
• We discourage sharing or reselling access
• You are responsible for all activities under your account
• Unauthorized access attempts may result in account ban
• We are not responsible for loss of access due to user negligence

Service Limitations

• Some services depend on third-party platforms
• Downtime or policy changes from third-party providers are beyond our control
• No refunds will be issued for external issues or provider-side outages
• We will notify users of disruptions as soon as possible

Cancellation Policy

• Orders can only be cancelled before delivery or activation
• Cancellation requests must be submitted within 1 hour of purchase
• Once a service is delivered, cancellation is not possible
• Refunds are processed within 3-5 business days

Fair Usage & Prohibited Activities

Any attempt to exploit, abuse, or manipulate the service will result in:

• Immediate suspension of service access
• Permanent ban from the Service
• No refund under any circumstances

Prohibited Activities Include:

• Bypassing security measures
• Bulk purchasing to resell
• Sharing credentials
• Reverse engineering or hacking
• Creating multiple accounts to exploit refund policy
• Using bots or automated tools

Limitation of Liability

• We are not responsible for indirect damages (academic, financial, or personal)
• Maximum liability is limited to the amount you paid
• Not liable for loss of data, revenue, or business opportunities
• Services provided on an "AS IS" basis without warranties

Changes to Policy

• These terms may be updated at any time
• Major changes will be communicated via email
• Continued use of the service implies acceptance of updated terms